Delivery & Returns
Where do you deliver to?
We deliver to Australia, New Zealand, United States, Canada and most countries in South America, Africa, Europe, Asia and the South Pacific.
What are your delivery rates?
Australia: Express Delivery - $10 AUD and free for orders over $50 AUD
US: Standard Delivery - free for all orders
New Zealand: International Post Standard - $12 AUD
Canada: International Post Standard - $12 AUD
Mexico: International Post Standard - $20 AUD
Asia: International Post Standard - $15 AUD
Europe, South Africa & Brazil: International Post Standard - $20 AUD
Middle East & Africa: $25 AUD
Oceania: $15 AUD
What are your delivery times?
We will endeavour to dispatch orders ASAP but please allow some time for delivery delays during this time, and 2-3 days for processing of orders.
For Australian orders, we deliver via Australia Post Express Post which will take 1-8 business days. The Express Post guarantee currently suspended for next day deliveries.
- For US orders, we deliver via Australia Post Standard Post which will take 10-15 business days.
- For Canada orders, we deliver via Australia Post Standard Post which will take 10-15 business days.
- For New Zealand orders, we deliver via Australia Post Standard Post which will take around 5-12 business days.
- For orders to Asia, we deliver via Australia Post Standard Post which will take around 10-15 business days.
- For orders to Europe, Africa, South America and other countries, we deliver via Australia Post Standard Post will take 12-25 business days.
What is your return policy?
Returns made easy!
We want you to be satisfied with your purchase so we offer a great return policy for change of mind. You can choose to receive either a refund or store credit for the return. Please contact us within 30 days of delivery for a FREE return label with Australia Post.
Returns are processed within 72 hours after the package is received. You will receive a confirmation email as soon as it is processed.
Qualifying return items:
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Jewelry must be unworn. Earrings can not be returned due to the nature of the product. There must be no visible signs of use, including perfume, scents, etc.
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All original packaging and free gift with purchase must also be returned.
- We do not accept returns for final sale items.
What is your policy for faulty items?
We inspect all merchandise before packing and sending, however if for some reason your item arrives damaged, please email hello@theessentialjewels.com.au within 72 hours of delivery with photos and order number. Items received damaged will be handled on a case by case basis.
Yes, but we aren’t able to offer automatic exchanges right now. Please email hello@theessentialjewels.com.au if you'd like to exchange your order.